Refund policy

Returns and refunds

For help with your order, email support@saintandivory.com or use our contact page.

Damaged or mislabeled items

We’re sorry to hear that your product arrived damaged or mislabeled. Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist you and reship the product.

Please report damaged items to support@saintandivory.com within 30 days of receiving them.

Wrong item received

We’re sorry for the mix-up! Please send us photos of the incorrect item and a description, and we’ll process a replacement for you as soon as possible.

Change of mind

We’re sorry to hear that you wish to return your order. Our return policy doesn’t cover buyer’s remorse, so we won’t be able to issue you a refund for the order. Thank you for understanding.

Wrong size ordered

We’re sad to hear that you wish to return your order. Unfortunately, our return policy doesn’t cover products ordered in the wrong size, so we won’t be able to issue you a refund. Thank you for understanding.