Help
Questions
Everything you need to know about how our pieces are made, shipped and cared for.
Orders
How are your pieces made?
Every piece is made to order. Once you check out, your garment is printed on a premium garment-dyed blank and prepared just for you. Nothing sits in a warehouse, and nothing is made that will not be worn.
How long until my order ships?
Production usually takes 2 to 5 business days. Your order ships as soon as it is finished.
Can I change or cancel my order?
Because production begins quickly, please contact us as soon as possible. We will do our best to help before your order goes into production.
Shipping
Where do you ship?
We currently ship within the United States.
How long does delivery take?
Standard shipping takes 3 to 4 business days after production, and express takes 1 to 3 business days. Including production, most orders arrive within one to two weeks.
How much is shipping?
Shipping is calculated at checkout based on what is in your bag and the speed you choose.
Will I get tracking?
Yes. You will receive an email with tracking as soon as your order ships.
Returns and replacements
Can I return or exchange my order?
Because each piece is made to order, we are unable to accept returns or exchanges for wrong size, wrong color or a change of mind. Please check our size guide before ordering.
What if my order arrives damaged, misprinted or never arrives?
We will make it right. Contact us within 30 days of delivery with your order number and a clear photo, and we will send a replacement or issue a refund. There is no need to send the item back.
What if I entered the wrong address?
Contact us right away. If your order has already shipped and is returned to us, we can reship it, but a new shipping fee applies.
Fit and care
How do your pieces fit?
Our tees and hoodies have a relaxed, true-to-size fit. Take your usual size, or size up once for an oversized drape. Full measurements are in our size guide.
Will it shrink?
Garment dyeing washes the fabric before it reaches you, so shrinkage is minimal.
Why does my piece look slightly different from the photo?
Garment dyeing gives every piece a soft, lived-in tone with subtle variations in color. No two are exactly alike.
How should I care for it?
Wash cold, inside out, with similar colors. Hang dry or tumble dry low, and do not iron directly on the print.
The house
What does Saint & Ivory stand for?
Faith worn with quiet confidence. Read more about the house.
How can I reach you?
Visit our contact page and we will reply as soon as we can.
Still have a question?
Write to us and we will get back to you.